Overview
This Privacy Policy explains how Kobee Electronics, ABN 14 707 910 863, collects, uses, discloses and stores personal information when you visit kobee.com.au, create an account, place an order, contact us, subscribe to marketing, use tutorials or otherwise interact with us.
We use the Australian Privacy Principles in the Privacy Act 1988 (Cth) as the foundation for this policy. Where the EU GDPR, UK GDPR or another privacy law applies to you, we also describe relevant rights below.
Information we collect
- Account and contact details, such as name, email address, phone number, password, billing address and shipping address.
- Order and support information, such as purchased products, invoices, returns, warranty requests, support messages, reviews and feedback.
- App, calculator and tool information if you submit it to us or if a feature stores it, such as input values, configuration choices, generated outputs, saved projects, recently viewed items, product selections or diagnostic details.
- Custom 3D printing information if you submit it to us, such as 3D model files, drawings, dimensions, material requests, reference images, intended-use notes, quote messages and support history.
- Payment-related information needed to process a transaction. Card details are handled by payment providers such as Stripe or PayPal and are not stored by Kobee in full.
- Device and usage information, such as IP address, browser, device type, pages viewed, referring pages, approximate location, logs, cookie identifiers and similar analytics data.
- Marketing preferences, newsletter interactions and cookie choices.
- Content you choose to submit, such as comments, project notes, photos, questions or reviews.
How we collect information
We collect information directly from you, automatically when you use the site, and from service providers that help operate our store, payments, shipping, fraud prevention, analytics, email, hosting and support systems.
How we use information
- To provide the site, accounts, checkout, carts, order fulfilment, delivery, invoices, refunds, returns, warranties and customer support.
- To process payments, prevent fraud, secure the site, debug issues and enforce our terms.
- To send order updates, service messages, product availability updates, support replies and requested communications.
- To send marketing where you have subscribed or where the law otherwise permits, with an unsubscribe option.
- To improve products, tutorials, search, recommendations, stock planning, site performance and customer experience.
- To comply with legal obligations and respond to lawful requests from regulators, courts, law enforcement or payment providers.
Legal bases for GDPR and UK GDPR users
Where GDPR or UK GDPR applies, we process personal data on one or more lawful bases: performance of a contract, legitimate interests, consent, compliance with legal obligations, and protection of vital interests where relevant.
Cookies and similar technologies
We use necessary cookies and local storage for core site functions such as cart, checkout, account security and cookie preference storage. We may use analytics, advertising or similar technologies only where enabled and permitted by law.
You can change browser settings to block or delete cookies, but some site features may not work properly. If you clear cookies or use another device, you may need to set your preferences again.
When we share information
We share personal information only as needed to operate Kobee, comply with the law, protect rights and safety, or with your consent. This may include payment processors, shipping carriers, fulfilment partners, fraud prevention providers, hosting and infrastructure providers, analytics providers, email services, support tools, professional advisers, insurers and regulators.
We do not sell personal information in the ordinary meaning of selling customer records for money. Some analytics or advertising services may receive identifiers or usage data where enabled; you can control this through cookie choices and browser tools.
Overseas disclosure and storage
Some service providers may store or process information outside Australia, including in the United States, the United Kingdom, the European Economic Area, New Zealand, Canada or other countries where our providers operate. We take reasonable steps to use reputable providers and appropriate contractual, technical and organisational safeguards.
Security and retention
We use reasonable technical and organisational measures designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online service can be guaranteed to be completely secure.
We keep personal information for as long as needed for the purposes described in this policy, including order records, tax and accounting obligations, fraud prevention, dispute handling, warranty support, legal compliance and legitimate business records. We delete or de-identify information when it is no longer reasonably needed, unless the law requires or permits us to keep it.
Your rights and choices
You may request access to, or correction of, personal information we hold about you. We may need to verify your identity before actioning a request.
You can unsubscribe from marketing emails using the unsubscribe link or by contacting us. We may still send non-marketing messages about orders, accounts, security, support or legal matters.
If GDPR or UK GDPR applies to you, you may also have rights to erasure, restriction, objection, portability, withdrawal of consent and complaint to a supervisory authority, subject to legal limits and verification.
Children and students
Our site is intended for general audiences, including educational use with adult supervision. Children should not create accounts, place orders or submit personal information without a parent, guardian, teacher or other responsible adult where required.
Privacy complaints
If you are concerned about how we handle personal information, contact us first so we can investigate and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner or another privacy regulator that has jurisdiction.
Contact
For privacy requests or questions, contact hello@kobee.com.au. Please include enough detail for us to identify the relevant account, order or interaction.