Australian Consumer Law comes first
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This policy does not limit any right or remedy you have under the Australian Consumer Law or another law that cannot be excluded.
Faulty, damaged or incorrect items
If an item is faulty, damaged in transit, materially different from its description, missing from your order, or otherwise not compliant with consumer guarantees, contact us with your order number, a description of the issue, photos where useful, and any relevant test details.
Depending on the issue and the law, we may repair, replace, refund, provide parts, or offer another remedy. We may need to inspect or test the item before confirming the remedy.
Electronics handling and misuse
Many hobby electronics parts can be damaged by short circuits, reverse polarity, over-voltage, over-current, electrostatic discharge, overheating, incorrect wiring, unsuitable power supplies, soldering errors, firmware changes, mechanical stress, moisture or modification.
Consumer guarantees still apply where required by law. However, a remedy may not be available where the problem was caused by misuse, unsafe handling, unauthorised modification, failure to follow instructions, use outside published ratings, or damage after delivery that is not due to a product fault.
Change-of-mind returns
If you ordered the wrong item or changed your mind, contact us within 14 days of delivery. We may accept a change-of-mind return if the item is unused, unopened where applicable, in original packaging, complete with accessories, and in resalable condition.
Change-of-mind returns are not available for used electronics, opened consumables, cut-to-length items, custom 3D prints, made-to-order 3D printed items, special orders, clearance items marked final sale, digital products, gift cards, or items that cannot be resold for safety, licensing or hygiene reasons, unless required by law.
For accepted change-of-mind returns, you are responsible for return postage and safe packaging. Original shipping charges are not refunded unless required by law. We do not charge restocking fees for returns required by the Australian Consumer Law.
How to request a return
- Email hello@kobee.com.au before sending anything back.
- Include your order number, item name, issue, photos or video if helpful, and the remedy you are requesting.
- Wait for return instructions so the item can be matched to your request.
- Pack items carefully. Damage during return shipping may affect the remedy unless the law requires otherwise.
Refund timing
Approved refunds are processed to the original payment method where possible. Bank, card and payment-provider processing times are outside our control.